Zendesk Chat Migration Guide

Availability:

Airbyte Cloud Airbyte OSS PyAirbyte

Support Level:

Airbyte Connector

Connector Version:

1.0.0(Last updated 16 days ago)

CDK Version:

0.72.2

Sync Success Rate:

Usage Rate:

The Live Chat API changed its URL structure to use the Zendesk subdomain. The subdomain field of the connector configuration is now required. You can find your Zendesk subdomain by following instructions here.

Airbyte Open Source users must manually update the connector image in their local registry before proceeding with the migration. To do so:

1. Select Settings in the main navbar.
   • Select Sources.
2. Find Zendesk Chat in the list of connectors.

note

You will see two versions listed, the current in-use version and the latest version available.

3. Select Change to update your OSS version to the latest available version.

1. Select Sources in the main navbar.
2. Select the instance of the connector you wish to upgrade.

note

Each instance of the connector must be updated separately. If you have created multiple instances of a connector, updating one will not affect the others.

3. Select Upgrade
   • Follow the prompt to confirm you are ready to upgrade to the new version.